That was the first learning step I landed upon when I stepped onto consulting ladder
It was green field project. As the name suggest client just have field that is green and a vision to reach to the pinnacle. So in a green field project data isn’t easy to come by especially in company where IT is just a supporting function. The IT know-how is pretty less in such organizations as IT department at a startup is very small sized that is just good enough to sustain routine work. So, a consultant is taken into an advisory mode. To freeze their IT requirements our advice was always taken.
This second step on the ladder was steep to climb but the sooner we jump the better results we can get.
We had a panel group discussion i.e. a key representative of each department. In our case it was VP of each department. This group was formed to discuss at a single platform to freeze the requirements. It started off well but when it came to technology discussions the problem of too many started creeping in. The people who were not concerned with technology were afraid to introduce them and the discussion ware taken into a different direction. Also while introducing a new technology some department fear loss of their value in organization so technology oppositions are by to come if all the people are in the discussions. So it is going to make our job difficult.
Another stepping stone was to include only relevant stakeholders while discussions, otherwise similar problem of “too many” and “oppositions” might creep in.
And in the lastly we always have to be ready for clients "if ... then ..." clause questions. This was the favorite cliché that the stakeholders use. A client knows his business best he always ride his horse of imagination and come out with endless permutation and combinations. Sometimes in those quizzing discussion we can find answer to queries and solutions.
Novice consultant has to be a very good listener as well.
This above experience can be found in many books and forums. This is just a reiteration of these with my own little experience. In this vast consulting field, there are many such ladders to be climbed upon and many different stepping stones to be crossed. This ladder was just another one of them.